Jigsaw Franchise Business System©

The Jigsaw Franchise Business System© is an all-inclusive business franchising system that works – and works very well. Our system is successful because we implement it and provide three integrated elements that maintain the delicate balance between franchisor, franchisee and customer requirements. The elements are shown below.

We are proud to boast of our 100% success rate with not one Franchise or Franchisee having ever failed in this proven system. This highly successful Jigsaw Franchise Business System© is applicable to a business:

at start up - when a business needs to expand quickly to ensure market share;
that needs capital - in order to expand and secure more market share; or
where the proprietor wants to realise capital from the business without losing control.

Franchise Pillars

Successful franchising is much more than a set of legal agreements and operational manuals. Many Franchise Systems have collapsed due to the shortcomings of the individual Franchisor and/or business format. Jigsaw has developed a set of franchise pillars we implement to lay a solid operational foundation from which the entire franchise business can grow. These include:

Business modelling – Analysis of offer, price, market, fee structure, current situation analysis;
Business structure assessment – Protection of intellectual property and management of operational risks;
Brand – Alignment to appeal to both customer and franchisee;
Franchise agreement – Balanced to accommodate growth, authority and remedy;
Operating manual – Detailed procedures and instructions that continually evolve;
E-learning & training – Sophisticated program to quickly train front line staff;
Infrastructure – Essential front and back office support using advanced technology.
Management board – Appointment of a strategic team that works “on-the-business” not in it.

Operational Expertise

The Jigsaw Franchise Business System© is unique because it provides both front and back office support, leaving franchisee to focus purely on servicing customer requirements. Jigsaw has developed a comprehensive set of systems, protocols and tools to professionally manage and maintain alignment between the interests of the customer, franchisor and franchisee.

In addition to managing the day to day operation of the business, Jigsaw has integrated a business framework to manage the continuum of the franchisee cycle. Individual franchisees may come and go however the day to day operation and the back-office infrastructure must be transferrable and continue to evolve for the franchise business to have long-term growth prospects.

The continuous operation of the franchise business is made possible by regular input of the Management Board and support from the Jigsaw front and back office infrastructure. The Jigsaw Franchise Business System© surpasses traditional franchising models because of this level of operational involvement and support.

Technology

Jigsaw has implemented an advanced technology platform designed to manage and support all essential business functions from sales and marketing to invoicing. The power and sophistication of our system is evidenced by how well it facilitates customer, franchisee and franchisor interactions.

Reporting - Jigsaw provides a reporting system that provides an accurate and consistent view of the business with trending tools across key indicators. Sample dashboard
Real-time Access - Franchise businesses operate in diverse environments - whether from an office, kiosk or vehicle. The Jigsaw business system is designed to service them all including mobile internet access from smartphones devices such as the Apple iPhone™.
e-learning - Our world-class e-learning and training platform is used to deploy consistent practices across the entire franchisee network and its employees.

Growth strategies can be implemented in real time and more importantly at franchisee level using our advanced technology platform.

Franchise Team

Like any business, people are a critical success factor. The Jigsaw Franchise Business System© is implemented using our proven 2 -stage approach that leveraging Jigsaw’s key operational personnel and experience before transitioning the running of the franchise to a Management Board.

The Franchise Team is responsible for completing the professional implementation of the Jigsaw Franchise Business System© pillars. Once established some of the Franchise Team members will transition to the Management Board to ensure continuity.

The Management Board works “on-the business” making sure the business remains relevant to customers and continues to grow through regular meetings and decisive action.

Jigsaw has adopted this proven framework across several businesses.